Webropol

Satisfactory

Acceptable

The destination as a whole

How did we meet your expectations?

Moominworld customer satisfaction survey 2009

1) Who are you travelling with?


Family, children under 7	Family, children over 7	With a group	Alone

2) Where are you from?


Finland	Sweden	Norway	Other, what

3) Number of adults in your party?


1	2	3	4	5	6 or more

4) Number of children in your party?


1	2	3	4	5	6 or more	none

5) Duration of your visit to Moominword?

less than 2 hours

2-4 hours

over 4 hours

6) Did you use accommodation services during your visit to Moominworld / Naantali (hotels, camping sites etc.) ?


yes	no

7) Age


0-14	15-24	25-34	35-44	45-54
55-64	65-74	75-84	85 or over

8) General factors


	Excellent	Good	Satisfactory	Acceptable	Poor
General attractiveness
General cleanliness
Personnel’s service attitude
Personnel’s language skills
Signs
Suitability for the whole family
Consideration of safety issues
Consideration of environmental issues
Price-quality ratio

9) Kiosks and restaurants


	Excellent	Good	Satisfactory	Acceptable	Poor
Customer service
Product range in kiosks
Range of food services
Price lists and signs
Product presentation
Price/quality ratio
Appearance of restaurant facilities
Cleanliness of restaurant facilities

10) Characters and programme


	Excellent	Good	Satisfactory	Acceptable	Poor
Programme content
Moomin characters
Fairytale trail
Nature trail
And what happened then?
Dragon’s teardrop

11) Shop


	Excellent	Good	Satisfactory	Acceptable	Poor
Product range at the shop
Product presentation
Personnel knowledge
Service convenience
Friendliness of service
Price/quality ratio

12) Facilities and auxiliary services


	Excellent	Good	Satisfactory	Acceptable	Poor
Ticket sales service
Parking
Transportation
Cleanliness of buildings and terraces
WC facilities

13) Your overall evaluation of Moominworld

If you would like to participate in a raffle for prizes, please fill in your name and e-mail address in the fields below. A raffle for four 100-euro gift certificates to the Moominworld online shop will be held between all respondents.(www.moominworldshop.fi) The raffle will be held on 15 September 2009. The winners will be notified by e-mail.

Contact form

Firstname
Lastname
E-mail

15) I would like to receive information about Moominworld products and events by e-mail in the future.


yes	no